letsbet Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services, websites, and mobile applications on the letsbet platform. When you register on letsbet, participate in a game, make a deposit, or contact our support team, certain information is collected from you. This document explains the full process of how that information is collected and used.

By using our services, you are considered to have accepted the terms of this privacy policy. Our Terms and Conditions also apply alongside this policy, so please read both documents carefully. letsbet provides services to individuals aged 21 and above residing in Bangladesh.

2 What Information We Collect

letsbet collects various types of information, categorised below:

2.1 Registration and Identity Information

Full name and date of birth
Email address and mobile number
National ID card or passport number (for identity verification)
Username and password (stored in encrypted form)

2.2 Financial Information

Mobile banking numbers (bKash, Nagad, Rocket, Upay)
Transaction history — deposits and withdrawals
Bonus claim records

2.3 Technical Information

IP address and browser type
Device information — operating system, screen resolution
Session logs — login time, duration, and activity
Information collected from cookies and similar tracking technologies

2.4 Gaming Activity Information

Bet amounts and result history
Preferred game categories and play duration
VIP tier progress and points

3 Purpose of Data Collection

letsbet processes your information only for specific and legitimate purposes. Your data is never used for unnecessary or unrelated purposes.

Account Management: Completing the registration process, verifying identity, and ensuring account security.
Financial Transactions: Processing deposit and withdrawal requests, and detecting fraudulent activity.
Service Improvement: Analysing user experience to improve gaming services.
Customer Support: Providing accurate and timely assistance via live chat or email.
Promotional Communications: Sending bonus offers and promotional information — but only with your consent.
Responsible Gaming Monitoring: Observing unusual gaming behaviour and sending alerts when necessary.
Legal Compliance: Maintaining records required under applicable laws and regulations.

4 Sharing Information with Third Parties

letsbet does not sell your personal information or transfer it commercially to third parties. However, information may be shared in the limited circumstances below:

4.1 Service Provider Partners

Payment gateways (bKash, Nagad, Rocket, Upay), game software providers, and technology service providers may receive limited information, but only to carry out their specific tasks. They are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

Information may be provided to fulfil a court order, a lawful request from a law enforcement agency, or a requirement under applicable law. In such cases, the user is informed as early as possible, unless prohibited by law.

4.3 Corporate Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may pass to the new entity, provided the protections in this privacy policy are maintained.

5 Data Security Measures

letsbet has implemented industry-standard technical and administrative measures to keep your information secure. SSL/TLS encryption is used for data transmission and storage, preventing unauthorised access by third parties.

Server and database encryption — stored data is kept in encoded form.
Two-factor authentication (OTP) — an additional layer of security for login and financial transactions.
Regular security audits and vulnerability testing.
Employee access to data is strictly limited on a need-to-know basis.
A rapid response plan is in place for data breach incidents.

However, complete security on the internet cannot be guaranteed. You are therefore advised to keep your password confidential and avoid logging in on unfamiliar devices.

6 Cookies and Tracking Technologies

Cookies are used on the letsbet website. Cookies are small text files stored in your browser that help improve your experience with the service.

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and saving user preferences. Disabling them will prevent the service from working properly.

6.2 Analytical Cookies

These cookies are used to understand how users interact with the platform. The data collected is anonymous and is used to improve the service.

6.3 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies will prevent you from using certain features.

7 Data Retention Period

letsbet does not retain any personal information beyond the necessary period. The retention period depends on the type and purpose of the data:

Account Information: Retained while the account is active and for a defined period after it is closed.
Financial Transaction Records: Retained for a longer period as required by legal and audit obligations.
Gaming Activity Logs: Retained for a defined period for security analysis and dispute resolution.
Marketing Communication Preferences: Retained until you withdraw your consent.

Once the necessary period has passed, data is securely deleted or anonymised.

8 User Rights

As a letsbet user, you have the following rights regarding your own information:

Right to Access: You may request to know what information we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete information.
Right to Erasure: In certain circumstances, you may request deletion of your information — however, complete deletion may not be possible if legal obligations apply.
Right to Restrict Processing: You may request that your information not be used for specific purposes.
Right to Portability: You may request a copy of your information in a structured format.
Right to Opt Out of Marketing: You may opt out of promotional communications at any time.

To exercise these rights, please contact our customer support team. We provide support 24/7 in both Bengali and English.

9 Minors and Responsible Gaming

letsbet services are for individuals aged 21 and above only. We do not knowingly collect any information from minors. The identity verification process during registration ensures that the account holder meets the required age.

If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed. By following our Responsible Gaming guidelines, we ensure that gaming remains a safe and controlled experience.

10 Policy Changes

letsbet reserves the right to amend or update this privacy policy as needed. For significant changes, a notification will be sent to the registered email address and clearly announced on the website.

Changes will take effect from the date of publication. Continued use of the service after changes are made will be taken as your agreement to the new terms. Please visit this page regularly to stay informed of updates.

To learn more about our operations and policies, visit the About Us page.

11 Contact Information

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:

Live Chat: Visit the website and use the 24/7 live chat feature — support is available in both Bengali and English.
Email: [email protected]

Our privacy team will generally aim to respond to your request within business days. For complex matters, more time may be needed, and you will be informed accordingly.