letsbet's commitment to responsible gambling
Gambling is for enjoyment — not stress. letsbet believes every player has the right to set their own limits and should have access to help when needed.
Why responsible gambling matters
Online betting and casino games are a form of entertainment for many people. But when gambling goes beyond a casual habit and begins to cause financial or mental strain, it becomes a concern. letsbet believes every player's safety is the top priority. On this page you can learn how to set your own limits, recognise warning signs, and find help if you need it.
letsbet's Terms and Conditions clearly state that the minimum age to open an account or place bets is 21. Age verification is an integral part of our platform. If any underage person attempts to create an account, it is closed immediately.
Maintaining a healthy attitude toward gambling requires following a few simple rules. Set a fixed budget and do not exceed it. Avoid the urge to place more bets to recover lost money. Never treat gambling as a source of income — it is entertainment only. You can find more information on responsible gambling in our FAQ section.
If your family or close ones are concerned about your gambling habits, talk to them openly. Family support is often the most effective factor in resolving the problem. You can also reach out to a professional counsellor — mental health centres and social welfare organisations offer assistance.
Quick actions
- Set a daily deposit limit
- Set a weekly loss limit
- Take a cooling-off break
- Activate self-exclusion
- Tell a family member or friend
- Seek professional advice
Self-limit tools and protection
You can use these tools yourself from your letsbet account settings, or request them through 24/7 live chat or email support.
Deposit Limit
Set the maximum amount you can deposit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; a set waiting period must pass before it can be raised.
Loss Limit
Set the maximum amount you can lose within a given period. When that amount is reached, letsbet automatically prevents further betting so that no additional losses occur in the heat of the moment.
Cooling-Off Period
Temporarily suspend your account for a set period ranging from 24 hours to several weeks. During this time no betting or casino games can be played.
Self-Exclusion
Choose self-exclusion if you want your account closed for an extended period. Options range from a minimum of six months to permanent exclusion. Promotional communications will also be stopped during this time.
Session Reminder
Set up an alert every hour or at an interval of your choice so you stay aware of how long you have been playing.
Deposit and Withdrawal History
View your complete deposit, withdrawal, and betting history. Reviewing your own activity builds awareness and helps you recognise any tendency to play too much.
Request a limit
Let our support team know via live chat or email — they will help you set limits at your convenience.
This form does not collect information. To set a limit, contact us via 24/7 live chat or email.
Recognise the warning signs
If any of the signs below appear in you or someone you know, they should be taken seriously. Being aware at an early stage makes it possible to act before the problem becomes severe.
- You are repeatedly depositing beyond your budget and cannot stop.
- You are placing larger bets to recover lost money — known as "chasing losses".
- You are hiding your gambling from family or friends, or lying about it.
- You are spending more time gambling while neglecting work, study, or family responsibilities.
- You feel restless, irritable, or mentally uncomfortable when you cannot gamble.
- You are borrowing money or spending savings to fund your gambling.
- You have tried to stop gambling more than once but have not been able to.
- You feel guilt or shame after gambling, yet you continue to gamble.
Keep in mind
Problem gambling is a recognised behavioural condition. It is not a sign of weakness — and seeking help takes courage. letsbet is always here for you.
For loved ones
If someone in your family is struggling, talk to them without judgement. Empathy and support are the first steps toward recovery.
Ways to get support
If you think there is a problem, you do not have to face it alone. Besides letsbet's own support, you can get help through family and professional services.
letsbet Live Chat
Talk to us in Bengali through our 24/7 live chat support. Request a limit, cooling-off period, or self-exclusion — quickly and confidentially.
Email Support
Our email support team responds seven days a week in both Bengali and English. Writing out your situation in detail will help us resolve it faster.
Family and Professional Advice
Open up to your family. If needed, contact a mental health professional or a social welfare centre. Professional counsellors provide effective support for behavioural issues.
Confidentiality assured
Whatever you discuss with letsbet's support team regarding responsible gambling is completely confidential. Under our Privacy Policy your information is not shared with any third party. Get support in a safe and secure environment.
letsbet's commitment
Our position on responsible gambling is clear and firm. We believe a healthy and safe environment is the foundation of long-term trust.
Age Verification
A strict identity verification process to confirm players are 21+.
Data Security
SSL encryption and secure payment processing.
24/7 Support
Help in Bengali via live chat and email at any time.
Personal Controls
Limit, cooling-off, and exclusion tools available at all times.
Responsible Gambling FAQ
Common questions about responsible gambling are answered below.